WEB HOSTING
1.
What is web hosting?
If you want a website, you need a web hosting plan. A web hosting plan
gives you storage for your files and other features such as email and
cgi scripting. Jaco Consulting Pty Ltd provides space on our servers to store html
files, cgi scripts, and other website related files. Jaco Consulting Pty Ltd's servers
are connected to the internet and make your site available on the world
wide web.
2. Are banner ads placed on my site?
No, Jaco Consulting Pty Ltd
will not place any type of advertisement on your site.
3. Does my site get backed up?
Jaco Consulting Pty Ltd uses
Network Appliance Filers that takes snapshots every 15 minutes. All servers
are equipped with tape backup to ensure reliability.
DOMAIN
REGISTRATION
1.
What is a domain name?
A domain name, such as jacoconsulting.com or mysales.com is simply a way to
identify your web site, email, etc. from everyone else's. Just as your
mailing address is unique in the world, so is every domain name. If domain
names were not unique it would be impossible to accurately deliver anything
to its proper location. Computers on the Internet use combinations of
numbers to talk to each other called IP Addresses. To make it easier for
humans to communicate via the web, domain names were created!
2. Do I need a domain name?
A domain name is needed to purchase web hosting from Jaco Consulting Pty Ltd. Without
a domain name, people trying to locate your site would have to use an
IP address. By registering a domain, your website can easily be found
and is also indexed by search engines.
3. What if the domain I want is taken?
What if the domain name I want is already taken? Your first choice for
a domain name may already be taken. If you have trouble finding the domain
you want, try the following:
• Use hyphens
Example: Try my-website.com instead of mywebsite.com.
• Pick different extensions
Example: Try .net, .org, .info, .biz, .name. We will also help you
find a domain name.
If your domain name of choice is taken, our domain registration page will
give you alternate domain names that are available for registration. These
domain names generated will be very similar to your first choice.
DOMAIN TRANSFERS
1.
Why should I transfer to Jaco Consulting Pty Ltd?
•
Hosting Club!
• 1-year extension when you transfer!
• Renewals are only $70.00 per year!
2. My transfer failed, what do I do now?
Please contact us at domains@webhero.com and we will be retry your transfer.
You can also try reaching the losing registrar to see if there was a reason
the transfer failed.
E-COMMERCE
1.
Do you offer secure catalogues?
Yes, all of our catalogues ordering processes are SSL secure.
2.Can I upgrade the catalogue?
Yes, you may increase the items in your catalogue at any time.
SITE BUILDER
1.
Do I need a Site Builder?
If you are a beginner or short on time, a Web site builder can save you
many hours. Jaco Consulting Pty Ltd's Site Builder eliminates the need to know HTML
coding, allowing you to focus on site design and features. A Web site
builder also contains Web site templates and clip art that you can place
on your site, adding a professional touch to even a beginners Web site.
2. What is a template? How long will it take to build my site?
Web site templates are professionally designed web sites without content.
A template contains intricate page layouts, custom interactive buttons,
unique font and color schemes, and use dynamic button rollovers.
Jaco Consulting Pty Ltd's Site Builder contains many professionally designed templates. The great thing about our templates is that you get to add your own content and enjoy the benefits of a professionally designed Web site.
3. What do I need to build a site?
Jaco Consulting Pty Ltd's Site Builder, your Web browser, and an Internet connection!
You may also wish to scan pictures and upload them to your site for a customized touch. You do not need to know coding or html programming to build and complete a professional grade Web site.
E-MAIL
1.
How do I access email?
You may use Web Hero Web-Mail to access your email from anywhere in the
world where you have an internet connection and browser. Web-Mail is FREE.
You may also use any commercial POP client such as: pine, elm, Netscape mail, and Outlook to access your email.
2. Do you offer web-based email?
Yes. Every web hosting and email plan on Web Hero come with Web-Mail access
included. Web-Mail makes it possible for you to send and receive email
from any computer with Internet access.
3.
How do I manage my email accounts?
VirtAdmin allows you to control all email functions and set up email aliases,
auto responders, and email forwarding.
BILLING
1.
How much are overage charges?
• Bandwidth overages are $0.04/MB
• Storage overages are $0.25/MB
NETWORK
1.
How fast is Jaco Consulting Pty Ltd's network?
The Jaco Consulting Pty Ltd network consists of 5 Multi-homed Backbone connections
utilizing BGP for route redundancy. These connections total over 300 MBPS
of total available bandwidth from AT&T, Cable & Wireless, Cox, Savvis
and Sprint. We constantly monitor our network and provision to add capacity
when any of our backbone connections become over 65% utilized.
2.
What kind of up-time do your servers have?
Our servers are maintained by the best engineers in the business and keep
our keep server up-time at around 99.8%, one of the highest in the industry.